In spite of the rapid growth in the two passengers the traffic and fleet during the oil increase of the 1970’s, thus making it the “largest airline inside the Southern Hemisphere”, Garuda, when it was known then, had been affected by a bad popularity as well as heavy losses every year. Having been a part of Mister. Lumenta’s administration team of Garuda as November seventeen, 1984, Mister. Soeparno had the opportunity to require himself with the management in its efforts to produce and put into practice new ways of turn around the airline, which usually posted a net decrease of U.
S. $7 million in 1984 (exhibit 9), into profitability.
Having been therefore very pleased to see the company making money for the first time in more than a decade, to the melody of a humble rupiah three hundred million (exhibit1). This consequence confirmed Mr. Soeparno’s confidence in the efficiency of the procedures adopted simply by Mr. Lumenta upon the latter’s appointment as Leader Director of Garuda in 1984.
As the newly designated President of Garuda, Mister. Soeparno is usually caught in the center of a problem of whether to continue Mr. Lumenta’s successful guidelines or to produce a new group of policies which usually would boost the company’s capability to deal with the challenges it might face during his term and beyond.
I. CENTRAL PROBLEM
The weaknesses with their system had been the physically produced voyager tickets and failure of reservation system.
II. REGIONS OF COSIDERATION
• Good management
• All their business was expanding
• Higher Economic development
• Biggest airlines in the The southern part of Hemisphere
• Program weakness
• Not customer focused
January 6, 1988
On January 6, 1988, Mister. Mohammad Soerparno (50) was appointed by the
• Better condition of world’s economy
• The improvement in business environment in Philippines
• Uncertain economic situation
• Increasing competition
Mr. Lumenta is definitely a hardworking and a responsible business man. He can a role type of the business sector, he locate ways to reconcile the problems in the company, preserving the stability the airlines is his one particular objective. Preserving the stability of a company isn’t that easy, they will encounter up’s and straight down. But in the situation of the Gi Indonesia they are the most reputation airlines in the area, they are the leading among their competitors.
III. REALIZATION AND ADVICE
I have therefore conclude that the best solution to the problem is In every single business, adverse and confident feedback of customer is often there. It truly is one of the reasons how come company’s relay’s on their reviews, to know the particular other ways will be their likely to accomplish in order to satisfy their particular customer would like. Satisfying buyers is one of the important, because your organization cannot stand alone without them. Through them your business will evolve. As a suggestion, in order for that your buyer will be sincere in your firm you should show nice treatment to him, always prioritize you consumer and new offers or perhaps new environment is one of the reasons why customer is usually constant on your company.