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B) details systems structure. C) administration information systems. D) i . t infrastructure. Answer: C 35) In a hierarchical organization, the top levels include A) managerial and professional employees. B) managerial, specialist, and technical employees. C) professional and operational employees. D) bureaucratic, professional, and operational personnel. Answer: B 36) Which in turn of the six strategic organization objectives would the NBA’s use of Synergy Sports Technology help to attain? A) buyer and dealer intimacy B) improved making decisions

C) new products and providers D) functional excellence Response: B 37) The fundamental set of assumptions, values, and techniques for doing issues that has been recognized by the majority of a business members is called its A) culture. B) environment. C) atmosphere. D) values. Response: A 38) Thomas Friedman’s declaration the world was now “flat” meant that A) the Internet features reduced the economic benefits of developed countries. B) the positive effect is starting to offer significantly less advantage to large businesses. C) a global economy is usually increasingly instructed by fewer and larger companies.

D) global capitalism is homogenizing lifestyle and organization practices across the world. Answer: A 39) Data management technology consists of the A) physical hardware and media employed by an organization for storing data. B) thorough, preprogrammed guidance that control and synchronize the computer hardware components in an details system. C) software governing the organization of information on physical storage mass media. D) hardware and software used to transfer data. Solution: C 40) The hardware and software used to copy data in an organization is referred to as A) data management technology.

B) marketing and info management technology. C) data and telecommunications technology. D) networking and telecommunications technology. Answer: D 41) Networking and telecoms technologies, along with computer hardware, software, data management technology, and the persons required to run and manage them, constitute an organization’s A) data management environment. B) networked environment. C) IT system. D) data system. Solution: C 42) An example of a business using data systems to produce new products and services can be A) Wal-Mart’s RetailLink program.

B) the Mandarin Oriental hotel’s customer-preference tracking system. C) Verizon’s Web-based digital dashboard. D) Apple Inc. , s iPod. Answer: G 43) An example of a business applying information devices to attain detailed excellence is usually A) Wal-Mart’s RetailLink program. B) the Mandarin Asian hotel’s customer-preference tracking system. C) Verizon’s Web-based digital dashboard. D) Apple Inc. , s ipod touch. Answer: A 44) One of a business using information devices for client and dealer intimacy is definitely A) Wal-Mart’s RetailLink program. B) the Mandarin Oriental hotel’s customer-preference tracking program.

C) Verizon’s Web-based digital dashboard. D) Apple Inc. , s ipod touch. Answer: B 45) Retaining the organization’s financial records is a central purpose of which usually main business function? A) manufacturing and accounting B) finance and accounting C) sales and manufacturing D) finance and sales Response: B 46) Based on the examples inside the chapter, if you were asked to formulate a strategy for a regional drive-in restaurant chain’s initiatives to use technology to develop a loyal customer base, what could be the best utilization of information technology from the list below? A) Put it to use to increase dealer loyalty.

B) Use IT to boost operational effectiveness. C) Put it to use to create new releases and organization models. D) Use IT to aid survive authorities reporting requirements. E) Use IT to achieve buyer intimacy. Solution: E 47) The fact that online advertising income are growing at 25 % a year, whilst offline classic advertising income are growing at about 5% a year, suggests that A) Web advertising is very inexpensive. B) off-line traditional promoting is not too effective. C) the Internet can be transforming the traditional advertising business structure.

D) fresh technologies will be more efficient by selling to customers. Answer: C 48) Toyota Motor Company’s vehicle instructions management system allows it to enhance efficiency by basing car production about A) excellent forecasts of regional demand. B) actual customer instructions. C) better decision making. D) customer tastes. Answer: N Diff: 3Page Ref: 15 AACSB: Use of information technology CIRCUMSTANCE: Content Target: 1 . 1 49) Within a business structure, the level that is responsible for monitoring the day to day activities of the business is A) middle managing.

B) support workers. C) production management. D) detailed management. Answer: D 50) Which from the following are environmental stars that connect to an organization as well as information systems? A) clients B) suppliers C) regulatory agencies D) all of the over Answer: D 51) From a business perspective, raw data is converted systematically during various phases, transforming that into valuable information, within a process referred to as A) the info value sequence. B) the IT value chain. C) information control. D) opinions. Answer: A 2) A company that cash a personal action committee, which in turn helps bring about and funds a political candidate who has agreed with the beliefs of that organization, could be seen as investing in which usually main category of complementary possessions? A) managerial B) governmental C) social D) company Answer: C 53) Apple Computer rules the online legal music revenue industry mainly because of a failing of recording label companies to A) invest in technology. B) take up a new business structure. C) spend money on complementary assets. D) modernize their details value string. Answer: B 54) Among the an company complementary property is

A) using the suitable business model. B) a collaborative work environment. C) laws and regulations. D) all of the over. Answer: A 55) A good example of a social complementary property is A) technology and service companies in nearby markets. B) training applications. C) given away decision-making legal rights. D) all of the above. Response: A 56) Disciplines that contribute to the specialized approach to information systems happen to be: A) computer system science, anatomist, and social networking. B) functions research, managing science, and computer technology. C) anatomist, utilization management, and computer science.

D) management science, computer scientific research, and anatomist. Answer: B 57) The discipline that focuses on numerical techniques for customization parameters of organizations, such as transportation and inventory control, is A) management research. B) MIS. C) functions research. D) utilization management. Answer: C 58) Sociologists study info systems with an vision to understanding A) just how systems have an effect on individuals, groups, and organizations. B) how human decision makers see and use formal info. C) just how new data systems change the control and cost set ups within the firm.

D) the availability of digital goods. Solution: A 59) Psychologists analyze information systems with an eye to understanding A) how devices affect persons, groups, and organizations. B) how man decision makers perceive and use formal information. C) how new information systems change the control and cost structures in the firm. D) the production of digital items. Answer: B 60) The expenses for organizations operating over a global size have been significantly reduced by A) network technology. B) investments in organizational complementary possessions. C) the world wide web. D) the rise of digital content. Answer: C 1) Which in turn of the pursuing are essential corporate assets? A) intellectual property, key competencies, and financial and human assets B) creation technologies and business processes for product sales, marketing, and finance C) knowledge as well as the firm’s concrete assets, such as goods or services D) time and understanding Answer: A 62) Overproduction or underproduction of goods and services, misallocation of solutions, and poor response times are definitely the results of the firm’s having A) poor relationships with suppliers. B) poor relationships with customers. C) inadequate information. D) a surplus of information.

Response: C 63) A firm that must invest in new information devices capabilities in order to comply with government legislation can be stated to be investment to achieve which usually business aim? A) customer intimacy B) operational superiority C) success D) improved reporting Response: C 64) Which of the following may not be used because an type for an information system? A) digital dash B) portable computer C) bar-code reader D) mobile phone Answer: A 65) Which will field of study targets both a behavioral and technical understanding of information systems? A) sociology B) operations research C) economics

D) management data systems Answer: D 66) The three theory levels within a business corporation hierarchy are A) senior management, operational management, and service staff. B) senior management, middle section management, and operational administration. C) mature management, detailed management, and information systems. D) senior management, central management, and service personnel. Answer: B 67) Designers, scientists, or architects, who also design new products or companies for a firm, belong to which in turn level of a company hierarchy? A) middle supervision B) creation workers C) knowledge workers

D) data workers Response: C 68) Which key business function is responsible for retaining employee records? A) prospective B) recruiting C) financial and accounting D) making and development Answer: N 69) Which of the subsequent constitutes an organizational element in the UPS tracking program described inside the chapter? A) the standards of techniques for determining packages with sender and recipient data B) monitoring service amounts C) endorsing the company technique of cheap, superior support D) the use of handheld computer systems and systems for managing package delivery Answer: A 0) A managerial element in the UPS tracking program described in the chapter is definitely A) choosing inventory. B) providing package deal status reports to customers. C) your decision to use software. D) under one building package checking software. Response: C 71) ________ is usually data that is shaped into a form that is important to people. Answer: Data 72) ________ is output returned to appropriate users of the organization to help them examine or appropriate the insight stage. Response: Feedback 73) ________ is a global network that uses universal standards to connect an incredible number of different systems around the world.

Response: The Internet 74) Computer ________ consists of the detailed, preprogrammed instructions that control and coordinate the computer hardware components within an information program. Answer: software program 75) The ________ is known as a service furnished by the Internet that uses universally accepted specifications for saving, retrieving, formatting, and displaying information within a page file format. Answer: World Wide Web/Web/WWW 76) ________ will be private corporate and business networks prolonged to certified users away from organization. Answer: Extranets 7) The key elements of an organization are its persons, structure, organization processes, governmental policies, and ________. Answer: lifestyle 78) In a(n) ________ perspective, the performance of the system is optimized when the two technology and the organization mutually adjust to one another until an effective fit is obtained. Solution: sociotechnical 79) ________ makes long-range proper decisions regarding the firm’s products and services. Response: Senior managing 80) Investments in organization and management, just like investments in new business models and training, are known as ________.

Answer: organizational and supervision capital 81) Define operational excellence. How could information systems help obtain it? Response: Operational superiority is the accomplishment of higher degrees of productivity, performance, profitability. Info systems will help achieve detailed excellence by simply improving sales and marketing communications to provider and optimizing the supply string. Information devices could help managers communicate with workers more efficiently, permit technological innovation in products, reduce warehouse cost to do business, streamline syndication. 82) You work for an auto manufacturer and distributor.

How could you use info systems to attain greater buyer intimacy? Response: You could make a Web site which allows customers to customize automobiles, communicate with support personnel and also other car owners. You could generate an automated e-mail service reminding car keepers to take their car in for periodic checkups. You could have an info system that tracks customer preferences in local areas, so you can offer cars that reflect regional customer needs and desires. 83) What is the difference between information technology and information devices? Describe a few of the functions details systems.

Answer: Information technology (IT) consists of all of the hardware and software that the firm must use to attain its organization objectives. Info systems are more complex. An info system can be defined technically as a set of interrelated parts that accumulate (or retrieve), process, store, and disperse information to back up decision making and control in an organization. An information system: ¢supports decision making, dexterity, and control ¢helps staff analyze problems ¢helps employees visualize sophisticated subjects ¢helps create new releases 4) You are a marketing manager for the national movie theater chain. Provide an example of info that your department would use for creating significant information. What sort of information could that info produce? Response: Movie ticketed sales by individual theaters would be a good example of raw data. Meaningful data from this would be: average number of tickets purcahased by seniors about certain days of the week. 85) Determine business procedure. What could be a business method used by a medical center? Answer: A small business process is known as a set of rationally related duties and actions for accomplishing work.

Hiring a new worker, customer consumption, and submitting medical documents are examples of business techniques at a hospital. 86) You start a small bicycle messenger organization. Given your type of services (hand-delivering plans within a small geographical area), could your firm be a digital company? If therefore , what tends to make this searching for firm? Solution: Being a digital firm will not purely rely on having digital goods and services. A digital firm might have most of its relationships with customers, suppliers, and employees be electronically enabled.

Purchasing deliveries, assigning deliveries, controlling employees and assignments may certainly be digitally empowered, using mobile phones, information devices, and handheld devices to connect customers, delivery management, and bike messengers. 87) This kind of chapter talks about how every organization has its own culture and sets of values shared by the majority of its people. What kind of shared values might you find at a legal professional? Answer: Shared values at a law firm could be: The legal system functions, the legal system is reasonable, lawyers assist individuals, and people need help with the legal system since it is complicated. 8) You work at the business head office for a chain of cinemas. Describe this kind of firm’s information value string. Answer: An info value chain adds worth to info at different stages, transforming it into valuable data. At a chain of movie theaters, data can be gathered by ticket revenue and obole sales. Details systems would help change this in meaningful details, such as deciding the types of videos popular in a few regions, moments and times of the week that people frequently saw films, what appetizers were the most popular.

This information can be valuable in producing decisions, such as offering ticket discounts during less well-known time slot machines, and offering more popular munch items. Further more feedback depending on the effects of these decisions could determine whether these decisions had been effective. 89) How does a company’s make use of information devices affect their corporate tactics? Provide an example. Answer: A firm’s capacity to effectively employ information technology is usually interdependent with its ability to put into action corporate strategies and attain corporate desired goals.

More and more, the ability to compete and succeed depends on a industry’s ability to put into practice technology. Exactly what a business want to do down the road can depends upon what it is systems can do. Samples of this might become a company who invests in data systems that enable that to create new products or to make its circulation system more efficient, allowing the corporation to become the low-cost developer. 90) The knowledge systems of Accenture, a worldwide consulting company, allow for a highly decentralized firm without a classic headquarters.

Based on your studying of Section 1, which will of the six strategic business objectives really does Accenture’s data systems contribute to? Answer: College student answers will vary. The following is an example of a possible answer: Accenture’s info systems let its portable workforce to be within easy, constant reach of its customers, adding to the business aim of consumer and supplier intimacy. Additionally , the ability of employees to connect to and work with neighborhood branch information systems in standard methods, regardless of all their location, leads to more efficient operations and functional excellence.

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