An Examination of Group Dynamics
Group work is often times the most honest and productive kind of work due to challenges, the exchange of ideas and the creativity-promoting environment it inherently contains. Group work, nevertheless , is most productive when group dynamics function smoothly. It really is for this reason that organizational behavior is important to research in order to see what, actually achieves the type of productive habit expected great group characteristics. The sentences below can describe both theory and give practical types of a selected group that can show the varieties of structures and dynamics which might be most useful.
The group picked for these uses is the one which deals with customer support requests for a stated company, the name that is help back in this evaluation for privacy purposes. This kind of group’s single purpose is to ensure the whole satisfaction of customers who either call or perhaps e-mail with questions or service requests for the said industry’s various solutions, which are agreed to the customer on a subscription basis.
The group thus provides a common objective, but its numerous members happen to be paid depending on their individual performance as well. However , in order to satisfy various requirements relating to their positions, these individuals must always interact with all their team-members, particularly in order to achieve these individual and thereby common desired goals, or vice-versa. Just as in any company, one individual will not always merely work for him self or himself, but contributes to the general wellbeing of the business and this is definitely precisely the circumstance in this example.
The group’s goals consequently rotate around ensuring and achieving realistic customer satisfaction quotas, but also permitting customers to receive functioning services and increase the usage of services, which can be done by shifting questions to the sales division. This office also made of a group can then advise the customer and try and sell even more products, thus increasing the success of the company in the said market to an increased share.
Once again, all this is carried out through teamwork. In the more compact group, yet , individuals are generally males, with two females who are recently hired also partaking in the duties. Because of the technical nature on this work, guys have been employed due to the opinion that they got more expertise. The two females thus make an effort to prove that they are just as skilled and as experienced, and can carry out just as much work and lead just as much to group, and the individual, accomplishment.
Once again, because of the technical mother nature of the group, most individuals are school educated inside the information technology division, with two of the 4 males having various technical certificates as well as Masters certifications in business technology.
Now that the group have been presented in all its aspects, you can describe the stages of development that it has gone through. These started out with the need for the company to use IT individuals in order to supervise its technological needs since it grew. Two men were hired that have since been replaced because of lack of adequate performance. Yet out of the 6 person-team that may be now in place, all four males started for around the same time and been employed by together really efficient manner, thereby as well allowing for remark of their periods of expansion.
As explained by interpersonal scientific theory, the stages of expansion are
1) Chaos or perhaps Fire-Fighting Mindset, where the group is focused within the short-term, is lacking in clear way, has switching priorities, and is also basically unstable;
2) Steadiness or a back to basics procedure, where there is some uniformity and well-defined management, as well as where tasks are precise, yet the team does not