1 . Explain IS security Management control and virtually any five tools of reliability management to overcome computer system crime.
2 . What is Decision Support System? Explain the components, Decision making Levels and Analytical Models of DSS.
3. Discuss Data Resource Management Solutions? Why these types of technologies viewed as backbone of recent Information Systems?
4. What M-Commerce Companies and Applications an organization should integrate in its Information System? What procedure excellence will they give towards the organization?
your five. Write brief notes in any 3 of the following
a) Information System planning and approaches.
b) Pre-requisites details Systems development?
c) Physical & Logical DFD
d) Gantt Chart
e) ERD Picture
6. Make clear organization being a system. Establish Hierarchical composition of an organization and discuss how attributes of information adjustments while seeing different degrees of management.
7. What difficulties do you find for a business that would like to implementcollaborative system integration of its numerous services and departments? How would an organization meet this sort of challenges?
eight. What is Information System Prototyping? Explaining the concept of System Development Life Routine (SDLC).
Discuss in greater detail the activities linked to development of Web commerce based Information System in an organization.
Q. Please see the case study given below and solution the questions given towards the end
The near past saw the effective setup of the online services which include Electronic Client Relationship Administration (e-CRM) remedy by the US-based IT giant IBM. The conceiving and implementation of online e-CRM solution by IBM was scheduled in association with the leading Crm package vendor ” Siebel Systems.
The process then IBM to implement the e-CRM solution describing its systems structures faced a lot challenges in implementing the solution, but the rewards reaped by company following the implementation were enormous.
In January 2150, IBM, the $86 billion IT firm, embarked on the biggest electronic centered Customer Romantic relationship Management (e-CRM) project well-known at that time. Known as CRM 2150, the task aimed at making certain any point of user interface between the client and IBM, through any kind of its channels, in any country, was managed uniformly, providing the same service level, making use of the same equipment and information.
In other words, IBM wanted to present a specific interface to its consumers across the world. In 2004, four years following the project, the organization was well on its way to fulfilling their objective, confirming significant improvement in client satisfaction levels.
To control the globally installation of Siebel’s e-CRM applications, IBMlaunched a worldwide program. Installing of e-CRM devices was simply a part of the implementation procedure for CRM alternatives at IBM. A more important task was to manage inner business process changes following the installation.
The deployment with the e-CRM answer let to significant productivity improvement for various APPLE units within a year of implementation. Devoid of increasing the number of staff manning call centers, more quantity of calls could possibly be dealt with plus more leads had been generated.