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Hospitality and Tourism Marketing plans Literature

Literature, Advertising

string(117) ‘ Travelodge is the person who is offering the high normal service in cheap price therefore the threat of substitutes is definitely low. ‘

1 . zero Introduction

The first Travel Hotel brand was initially established by the founder Scott King, in 1939 by opening the first hotels in the south. During it is starting stage, it highlighted itself like a budget conventional hotel chain giving functional lodging at reduce rate than other lower chain by providing cozy beds, phone and place phones, carpeted floors, in-room coffee planting pots and swimming pools.

Travel and leisure Lodge is fastest developing and most known budget Hotel Company in the United Kingdom. Travelodge at the moment has 466 hotels and 32, 477 rooms in britain, Ireland and Spain. The budget hotel string has one goal should be to have one particular, 100 hotels in The european countries with more than 75, 000 bedrooms in 2025. With your five, 714 rooms and forty hotels in the capital, Travelodge, the quickest growing hotel chain, offers taken the title of being the biggest brand from the Hilton motel in London. This business was first lunched as 1st budget hotel brand in the united kingdom in 85 and is today one of the major branded hotel firms in the united kingdom with nearly 460 hotels. This chain is employing about six thousands staffs and even more than 7 million people remained there in 2010 and more than eight several booking will be being made through online. Area rated from? 19 every night, which is getting the huge volume of customers. Travelodge is a manufacturer champion of consumers, focus on traveling prices in the hotel industry to motivate more visitors to use the accommodations. Low prices of the chain finances delivered simply by commitment to operational effectiveness and low cost business model. Only this year, Travelodge will offer over? 2, 500, 000 bedrooms at? 30 or much less.

Travelodge Heathrow airport Central a few star lodge is situated for the Bath Highway where most big Heathrow airport hotels can be found. It’s actually in the far east with the airport edge which is about 2 mls from terminals 1, two and 3 in the central area and terminal 4 in the southeast corner with the airport. This example is actually quite convenient pertaining to the West London as well as Central London as the right part of the A4 London airport. A normal trip by car / taxi in west London completes in about 20 a few minutes and 30-40 minutes to central areas. This area travel lodge was established in 2008 while using aim of featuring budget charged accommodation in the Heathrow area. There is qualified bar cafe where breakfast, lunch, treat, dinner and drinks can be purchased within the resort.

1 . 1 Assurer 5 causes analysis of Travelodge

Michael Electronic. Porter of Harvard Organization School developed a five forces structure for industry analysis and business web marketing strategy development in 1979, which was was executed to increase the overall industry success.

As stated by porter (1980) “there are five causes that identify industry charm and long-run industry profitability. These five competitive causes are:

The threat of entry of new competitors (new entrants)

The threat of substitutes

The bargaining benefits of buyers

The bargaining benefits of suppliers

The degree of rivalry among existing competitors

This forces and their rivalry could be best recognized by the next diagram:

Source: Porter (1980)

Push 1:Thedegreeofrivalry

The intensity of the rivalry, which is raising of the five forces in an industry, allows determine the extent to which the value developed by a market that is licentious through the head to head competition. The most valuable contribution of Porter’s five forces in the circumstance of this trouble may be their suggestion that rivalry, when important, is just one of several makes that identify industry attractiveness.

The degree of competition is very excessive because Heathrow area is a busiest area where about 50 legend hotels are operating most notable 16 hotels are three or more stars so , but Travelodge is competing with associated with its most affordable budget three or more star hotel with excessive standard system and support. Premier resort is the one of many largest competitor having more rooms and facilities much more than but Travelodge low price technique and global largest string playing the great role.

Force2: The threat of entry

Potential and existing competitors influence normal industry success. Unless the entry of recent firm is definitely barred, the pace of revenue will fall towards their competitive level. The danger of entry rather than actual entry might be sufficient to make sure that established firm constrains their particular price towards the competitive level. By contrast, existing entry limitations whenever tough or not really economical simple for an outsider to repeat the position of incumbents (Porter, 1980, Sanderson, 1998).

Risk of new entrance is low as brands are very important in the food industry. Travelodge use its name from a solid brand to attract new customers and retain outdated ones. Additionally, an economy of scale is also a very important factor inthis industry. The profitability of Travelodge is greater than the individual operations. A new competitor cannot compete with established players in terms of price and quality if they will achieve financial systems of scale. Being Travelodge, a capital intensive sector with a lots of it, linked in set costs, makes entry to most difficult. Security of the Authorities for the tourism sector is very large and this subsequently blends into the hotel sector and it is therefore attractive industry in general.

Force3: The threat of substitutes

A threat of substitutes is available if you will discover alternative products with lower prices of better efficiency parameters for the same purpose. They will could potentially attract a significant amount of industry volume and so reduce the potential sales volume for existing industries. This category also relates to complementary items.

The main substitutes for the hotel sector are camping and pastime vehicles pertaining to tourists, business guest properties for business holidaymakers and other informal means of hotel with family. Compared to the food industry, these are much cheaper alternatives, so their particular prices very high values and switching costs very low. This makes the attractiveness of the market in terms of substitutes, low. But , Travelodge is the one who is offering the high standard services at cheap price so the threat of substitutes is low.

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Force4: Potential buyer’s power

The most important elements affecting the purchasing electrical power are the size and focus of customers. Other factors, the extent to which purchasers are knowledgeable and focus or selection of competitors. Kippenberger (1998) states that “it is normally useful to identify the potential client in the purchasing power of desire or motivation to use that power, openness, which comes mainly from your risk of inability, associated with it is use.

So far as the cheap price accommodation, there exists low buyer’s power in case there is Travelodge. Travelodge has numerous customers who have are fairly very small in proportions. Loss of a single customer features little impact on it and lastly this hard drives down the potential buyers bargaining electric power. Likewise buyer’s threat of backward integration is almost difficult and so is the company risk is forwards integration.

Force5: suppliers’ power

The term suppliers include each of the sources intended for inputs that are needed in order to provide goods or services. Basically the key suppliers of the motel industries happen to be, labour suppliers and property suppliers. All of the suppliers in the market are understood to be customers’ suppliers those who source customers like travel agents, air carriers companies, and other organisations where as property owners, infrastructure suppliers and housing and decoration happen to be real state suppliers. Next to that time suppliers have key position to the business.

Overall, distributor power can be low as customers suppliers is low as it is the budget chain lodge and receive customers from its chain accommodations along that its cheap accommodation is usually the main client attractiveness. Regarding the work suppliers they have also average power as a result of huge number of labour suppliers thus they is usually big competition between the suppliers, on the other hand as a result of national legal policy, bare minimum wages needs to be paid thus unlike other countries, this business can’t seek the services of the time less than bare minimum wages.

The quantity of suppliers to get the motel industry is pretty large and each supplier is incredibly small compared to the leading players in the industry. Handful of powerful players are essential towards the suppliers. Substitutability suppliers are quite likely and cost-effective. Switching between estate agents is not going to affect considerably the company’s hotel. However , with regards to quality, teaching centres to get workers and producers whom provide ICT systems that for property management happen to be relatively challenging to replace. Consequently , in terms of appeal of alternative suppliers of the industry is reasonably high.

1 . a couple of Porter a few generic approaches

Porter’s generic technique matrix, which in turn emphasise the costs leadership, difference and concentrate based on 3 options for businesses, has centered competitive organizations strategy as Generic tactics were initially presented in two literature by Mentor Michael Tenir of the Harvard Business College (Porter, 1980, 1985). Relating to this version, a company can choose how to compete on the basis of meet between the kind of competitive benefit and target market because the main determinants of choice. Avoir, generic strategy typology remains a most notably in the tactical management literary works. A business can easily maximize efficiency either simply by striving as the low cost maker in an sector or simply by differentiating their particular line of products or perhaps services from the other companies, possibly of these two approaches may be accompanied by a focus of organizing work in a particular segment market.

Travelodge organization purpose is to provide their service for everyone by delivering low cost and maximum affordability accommodation to all customers and highly appealing, efficient and convenient stop-overs or stay-overs. Its general strategy can be cost command, this can be noticed by their offer place starting from? 19, where as it is more than many of these internet reservation playing an important role to minimise the operational price, as a result it is often possible for being cost leadership.

1 . 3 Benefit chain analysis of Travelodge

The worth chain can be described as systematic approach to examining the development of competitive edge. It was produced by M. E. Assurer in his publication, Competitive Benefit (1980). The chain consists of a series of activities that create and create value. They will culminate in the total worth delivered by an company. The ‘margin’ depicted inside the diagram is the same as added value. The business is split into ‘primary activities’ and ‘support activities.

Primary Actions

Inbound Strategies

Actions related to getting the materials from your supplier, saving them outwardly sourced elements and managing them inside the firm where goods are received via a industry’s suppliers and are stored till they are necessary on the production/assembly line is known as inbound logistics. Travelodge guarantees the right parts are sent to the right production point at the right time plus they appoint all their right dealer in time with certain stipulations, therefore the inbound logistics great.


It includes all of the activities anxiety about the production of products and providers. In case of Travelodge, it has been divided into three sections as reception, room services and foodstuff service. Its food services is sent thorough its restaurant, it has its own organization, there is no reference to residence and food just like others superstar hotel. As much as the customers complaints found in blog page, most of them happen to be related to cleaning and secureness, so Travelodge is procedure is unpleasant it’s simply moderate.

Outbound Strategies

Items are now done, and they have to be sent over the supply cycle to bulk suppliers, retailers or maybe the final customer. These are each of the activities related to distributing a final product or service to the customers. Travelodge has its unique outbound logistic system exactly where they acquire customer from its travel agents, its branches as well as cheapest price range hotel policy. Because of its great outbound strategies system, travel around is the one of many hotel sequence, which failed to suffer of last downturn in the economy.

Marketing and Sales

In authentic customer directed fashion, at this stage the business prepares the offering to meet the requires of targeted customers. This place focuses strongly upon marketing communications and the promotions mix. In Travelodge, this place essentially analyses the desires and needs of customers as well as responsible for creating awareness among the list of target group about the business products and services. Travelodge is using the marketing connection like advertising and marketing, sales advertising and most affordable budget resort strategy to catch the attention of the customers with their products. By simply analysis its marketing and sales, it are most often at very good position, their particular e-marketing is great because of that Travelodge is conserving its a large amount of money in advertising.

Travelodge subsidiaries will be in across the world so it advertising of any part of the globe to some extent impacts company popularity. Recently, Travelodge has an advertising agreement with Google which is expected to enhance the sales. The new strategy has become created to differentiate Travelodge by competitors in hotel sector and to maneuver its advertising focus beyond its low price.

New advertising campaign the Rest Tight will be a collection of cuddly toy family pets going under the name Mister Sleep plus the Z Squad. The advertising team is doing whatever is necessary to ensure a good night’s sleep and the initial advertisement lunched on 1st may 2010. Travelodge launched a new TV advert in February 2011, featuring its famous Mister Sleep great pal Big Ted. The 30 second TV advertisement featured both the teddy bears exploring around the UK, staying at various Travelodge accommodations.


Including all areas of service such as installation, after-sales service, issues handling, training and so on. There is often necessary to provide solutions like pre-installation or after-sales service prior to or after the sale of the items or services. Travelodge is mostly focusing on it is pre-installation support and less effort on post sales service and so they are not really handling their particular customer issues.

Support Activities


This kind of function is in charge of all purchasing of goods, solutions and components. The aim is usually to secure the lowest possible cost for purchases of the highest possible quality. They will be responsible for outsourcing techniques and purchasing using IT and web-affiliated technologies to accomplish procurement aims. Procurement activities are running by using a system, just like purchasing products is being created by the competition involving the suppliers and IT facilities contact with big IT companies.

Technology Development

Technology is an important source of competitive advantage in Travelodge by utilizing them to innovate to reduce costs and to shield and maintain competitive edge. This could include production technology, Internet marketing actions, lean developing, Customer Relationship Management (CRM), and many other scientific developments. Travelodge is very good for using most recent and contemporary mainly internet technology.

Human Resource Management (HRM)

Workers are an pricey and essential resource. An organisation would manage recruitment and t election, teaching and creation, and advantages and remuneration. The objective and objectives of the enterprise would be power behind the HRM technique. Travelodge possesses its own HR section where almost all recruitment variety, training and rewarding program are being done. For cleaning service, Travelodge has a deal with other exterior cleaning corporations with certain terms and conditions and it is supervising their works.

Firm Infrastructure

This activity involves and is motivated by corporate and business or ideal planning. Travelodge uses the Management Info System (MIS) and other components for planning and control such as the accounting department, financing and corporate technique which make Travelodge’s better company infrastructure.

2 . one particular Boston Container Matrix examination

The Boston field is a typical tool of strategic preparing and was developed in the early 1970s by simply Bruce Henderson. Matrix gives a useful tool intended for analysing a great organisation’s collection of business units, product lines, offerings or actions. It helps businesses to identify which usually products to invest in and which in turn not to purchase depending on their particular relative market share and the development rate with the markets they serve.

Making use of the BCG Package, a company classifies all its strategic sections according to two dimensions because horizontal axis, relative market share this serves as measure strength in the market this gives a measure of market appeal. Residential rooms are the merchandise of Travelodge, by selling these people it has been jogging its business and now that steps to the stage wherever company gets a good profit and investing to increase its services.

By dividing the matrix into 4 areas, 4 types of units could be distinguished:

Stars “Stars will be high progress businesses or perhaps products competitive in marketplaces where they are really relatively strong compared with your competition. Often they want heavy expenditure to maintain their development. Eventually their very own growth will slow and, assuming that they maintain their very own relative market share, will become cash cows.

Cash Bovine” Funds cows are low-growth businesses or products with a comparatively high business. These are mature, successful businesses with relatively little requirement of investment. They need to be handled for continued profit ” so that they carry on and generate the strong money flows that the company needs for its Stars.

Query marks” Question marks are businesses or items with low market share but which work in larger growth market segments. This shows that they have potential, but may require substantial purchase in order to develop market share with the expense of more powerful competitors. Management need to think hard about “question marks ” which ones if he or she invest inWhich ones whenever they allow to get corrupted or shrink?

Dogs” Unsurprisingly, the term dogs refers to businesses or items that have low relative discuss in unappealing, low-growth markets. Dogs may generate enough cash to break-even, but they are rarely, when, worth purchasing.

As Travelodge has excessive market share which has a slow-growing industry and these kinds of units commonly generating cash in excess of the amount of cash necessary to maintain the organization therefore falls on funds cow organization strategic models. This company is usually running much more than 30 years and successful organization in UK hotel market with fairly little dependence on investment.

2 . 3 Product life cycle

Lifespan of a product is the period that it interests customers. The sales functionality of any kind of product soars from nothing when the product is introduced to the industry reaches a peak and after that declines to nothing once again. With respect to the profits generated by a product over a period of time, there are many stages that are achieved by any product. This is called a product’s life cycle. A product existence cycle largely consists of under mentioned several stages.

Product life circuit

Supply: Graham R. Massey, (1999)

Advantages Stage

At the Launch Stage marketplace size and growth is slight. It is also possible that substantive research and development costs have been sustained in getting the product to this stage. In addition , marketing costs may be high in so that it will test industry, undergo start promotion and set up syndication channels. It truly is highly unlikely that companies will make income on products at the Launch Stage. Products at this stage must be carefully supervised to ensure that they start to develop. Otherwise, the best option may be to withdraw or end the product. Travelodge created product awareness , build a market intended for the product. Zero profits were created when it was at introduction level as development costs have not yet been covered. It took a substantial amount of the perfect time to catch about in the market ahead of they get into their growth phases.

Growth Stage

The expansion Stage is definitely characterised by rapid development in profits. Profits happen due to a rise in output financial systems of size and possibly better prices. At this stage, it is more affordable for businesses to purchase increasing their very own market share and also enjoying the general growth of the marketplace. Accordingly, significant promotional resources are typically invested in items that are strongly in the Growth Stage. Following the year of 2000, Travelodge is considered in growth level, when it was expanding through UK plus they were investing their earnings to open new hotels.

Maturity Level

At the moment Travelodge is maturity level, maturity Level is, maybe, the most common level for all market segments. It is from this stage that competition is quite intense because companies combat to maintain their market share. Here, both advertising finance turn into key actions. Marketing use has to be monitored carefully, seeing that any significant moves will tend to be copied by simply competitors. The Maturity Level is the period when most profit is definitely earned by market in general. Any costs on research and development is likely to be restricted to product customization and improvement and perhaps to further improve production effectiveness and quality.

Fall Stage

Travelodge can be expected to take maturity stage after a few decades when its marketplace is shrinking, lowering the overall amount of profit that can be distributed amongst the staying competitors. At this time, great care has to be taken to manage the merchandise carefully. It may be possible to get some development cost, to transfer creation to a more affordable facility, sell the product in other, less expensive markets. Attention should be taken up control the number of stocks with the product. Finally, depending on whether or not the product remains profitable, a firm may decide to end the product.

As travel began before more than 25 years and it has a lot more than 460 accommodations in British, it is making a good income and among the established price range hotel therefore it is in the maturity stage inside the life pattern.

installment payments on your 3Industry segmentation

Segmentation is the term given to the collection of customers with similar requires by a number of different variables. Once this has been performed, segments may be targeted with a number of concentrating on strategies. Based on Travelodge business goal, competition and customers, they have divided their industry into four segments business, leisure, group, and other as described listed below:

Business Travellers

Business tourists represent a sizable portion of accommodations demand in several market areas. Travelodge consist of people traveling on organization representing business, industrial and governmental businesses. It is important to know why business travellers happen to be visiting the marketplace area and just how many area nights they generate. Reasons behind visiting a specific area may include executing business which has a company recruiting, training, managing meetings askin multiple businesses and stopping over among destinations.

Leisure Holidaymakers

Amusement travellers may visit the for a holiday, to attend sports or social events, to look, or to go to friends and relatives. They might be staying more than simply because they will be travelling to different destinations. Amusement travellers might be individuals, lovers, families, or small teams. Travellers browsing hospitals and universities are usually included in this industry segment. Leisure time room require is often seasonal. In larger, Travelodge more urban market areas, enjoyment room require may be restricted to weekends, summer months and holiday periods.

Group Appointment Travellers

For Travelodge, group market consists of the two leisure and business vacationers but due to the size of appointment or gathering hall they will limited this kind of segment little group appointment travellers. Leisure time groups consist of bus travels, school actions, athletic events, etc . Head to groups are often brought to a location for taking in the sights and going to special events. Community attractions that appeal to leisure head to groups may possibly have information of the quantities and brands of tour operators who have went to their interesting attractions. Business conferences are typically associated with board conferences, training courses, seminars, trade shows, and other events. Often the selling organization will probably be from the local area. Out-of-town agencies may use logical meeting facilities because they generally rotate the sites of their local meetings. Information about the group meeting marketplace can be obtained through state chapters

Different Travellers

Various accommodations customers can not be classified underneath the categories of business, leisure, or perhaps group. These kinds of travellers can include construction personnel, truckers, energy crews and others. Activity at local vehicle stops, division centres, long-term construction assignments and other options for demand may help you estimate the importance of this marketplace segment.

3. 1 Creating and Developing Consumer loyalty

Generallycustomer commitment can be defined making consumers feel that these are the company’s most critical. Competitive advantage can be attained through buyer loyalty. Now that is correct to gain the very best kind of consumers, repeat clients. Repeat buyers tend to use more money and offer the best personal advertising. Customers feel customer loyalty if they consistently purchase a certain merchandise or brand over a prolonged period of time. For instance, many buyers stick to a specific travel user due to the positive experiences they have had using their products and services.

In Travelodge, buyer loyalty is vital objective of customer marriage management and describes the loyalty which is established between a customer and companies, persons, products or perhaps brands. The corporation believes the fact that individual market segments must be targeted when it comes to developing customer loyalty.

The client Loyalty Main grid is helpful to understand customer devotion better. This grid can be divided into several zones, since shown inside the diagram beneath:

Zone 1: The Zone of Indifference

Zone of indifference involves those services which are unstated but expected. Literally, this includes all those buyer needs and wants which can be basic to fulfilling the contract in your way on the path to them. For instance , customers expect to be cared for with politeness and respect, and may possibly be confused and maybe even insulted in the event customer asked them if perhaps this was a need. It certainly is, of course, if don’t fulfill this want, it will cause dissatisfaction such as sometimes travelling lodge washing service and infrastructure are criticised by the customer. In case you meet this basic and obvious will need, the best you can hope for is definitely indifference.

Zone a couple of: The Sector of Pleasure

This is when your client actually explains to what is important to them. Appointment a user’s needs right here will cause fulfillment, whereas not satisfying them can cause huge dissatisfaction. For example , Travelodge advertise that this has give room intended for? 19 per night, customer feel that if actually they avoid book ahead of, it not gonna hogh selling price for the bedroom but at some time it is, this kind of cause a buyer dissatisfaction. It is an expectation, simply because other agencies that the customer deals with present this benefit.

Zone 3: The Zone of Delight

This is where your buyer hopes for anything, asks for it, but does indeed not expect to provide it. This is chance to provide a thing beyond their very own expectations through so doing will create please. For example , a client might request something that is generally available only in a premium priced product. Not providing it will less likely cause dissatisfaction. Therefore this really is an area to get particular attention in building a loyal customer base. This area is definitely not appear to be good at Travelodge.

Sector 4: The Zone of Loyalty

This is an area where hotel expertise in whatever services or products you present and the user’s lack of know-how can really give back. Providing rewards above and beyond the particular customer is even aware of can create a devoted customer. This involves you to end up being really positive in telling customers new innovations that they can really take advantage of. Many consumers will be actually willing to pay extra for this. In case there is Travelodge, it is very careful about the hidden cost of hotel so tries to provide like everyone should be open drinks, some gift intended for celebrating birthday customer.

At Travelodge, Client loyalty is key objective of customer romance management and describes the loyalty which can be established between a customer and companies, persons, products or brands. If perhaps this company be aware about each of the zone of matrix in that case of it will create and develop best customer loyalty than currently.

3. two Network and relationship marketing

Network and Marriage Marketing has evolved as a tactical marketing strategy which is focused towards getting long-term success and benefit creation by simply interactions and mutual exchange among clients, suppliers and other stakeholders. It is additionally can be implemented to enhance the competitiveness and profitability of your value delivery network (supply chain). Better integration and shared common values may be developed through relationship advertising across benefit delivery network. Network marketing is often known as multi-level marketing. It truly is part of the immediate selling industry and is run as a business-distribution model that enables a parent firm to market usana products directly to buyers through a huge network of distributors and consumers, thereby bypassing the middleman. Travelodge is mainly give attention to relationship advertising, they have a customer record keeping system therefore they take care of regular customer specially. They are really promoting romantic relationship marketing by simply developing the favorable relationship.

3. a few Viral and Guerrilla promoting

Partida Marketing is an non-traditional system of special offers on a very low budget, by simply relying on time, energy and imagination rather than big marketing budgets. The definition of has seeing that entered the popular vocabulary to also identify aggressive, unconventional marketing methods generically.

Viral advertising viral advertising and marketing refer to promoting techniques apply pre-existing internet sites to produce boosts in company awareness, through self-replicating virus-like processes, analogous to the propagate of pathological and computer viruses. It can be word-of-mouth sent or increased by the network effects of the Internet. Viral advertising is a advertising phenomenon that facilitates and encourages visitors to pass along a marketing message under your own accord. Viral offers may take the shape of videos, interactive Adobe flash games, images, or even texts.

As travel is considered alone as a greatest budget resort in UK and investing millions of hammer marketing thus Travelodge do not think about using Guerrilla advertising. But speaking about viral promoting Travelodge should be to some extent using if we discover internet we can see many pictures and video clips about the service and infrastructures. Viral marketing is the Travelodge sanctioned company technique as well nevertheless guerrilla promoting is not really Travelodge policy.


Tenir, M. Electronic. (1980) Competitive Strategy: Tips for Analyzing Industrial sectors and Competition, Free Press, New York, 1980.

Sanderson, S. (1998) Fresh approaches to approach: new ways of thinking for the millennium, Supervision Decision, Volume. 36 issue 1, pp. 9-13.

Graham R. Massey, (1999) “Product evolution: a Darwinian or Lamarckian happening? , Record of Product , Brand Management, Volume. 8 Iss: 4, pp. 301 ” 318

Howard, Theresa (2005). “USAToday: Viral advertising propagates through advertising plans. UNITED STATES Today.

Fornell, C. and Wernerfet, B. (1987) “Defensive marketing strategy by simply customer problem management: a theoretical analysis, Journal of promoting

Moloney, Chris X. (2006) “Winning The Customer’s Loyalty: The Best Equipment, Techniques and Practices SE?ORA Workshop Event(s). Misc. materials distributed relevant to event(s).

Kotler, Philip, Armstrong, Gary, Saunders, John and Wong, Veronica. (1999). “Principles of Marketing 2nd impotence. Prentice Hall Europe

McKenna, R. (1991) “Marketing can be Everything, Harvard Business Assessment, Jan-Feb, 1991, pp 65″70

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